What's a Pet Portal?
Pet Portals are private websites that give you secure online access to your pet's health information. We provide Pet Portals free of charge to all clients who have active e-mail addresses.

How can I get a Pet Portal?
Just give us your e-mail address and you'll receive a password by e-mail.

Here are 3 ways to sign up for your Pet Portal:

• Click the Pet Portal log in, then create new account
• Visit our hospital. Just give a staff member your e-mail address.
• Call us on the phone and give us your e-mail.

Once you provide us with your e-mail address you'll receive your password by e-mail.

How do I view my Pet Portal?
You view your Pet Portal by visiting our website and using your e-mail address and password to sign in. You must have "cookies" turned on in your browser in order to sign in. You can bookmark the sign-in page, but not your Pet Portal, since it exists only when you are actually signed in.

What do you do with my e-mail address?
We use your e-mail address as your Pet Portal sign-in name. You have the option of receiving your pet's service reminders (vaccinations, exams, etc.) by e-mail.

We also use e-mail addresses to contact clients about practice updates and important health news.

If you'd prefer not to receive e-mails from us, you can use your Pet Portal to change your e-mail preferences. You will still be able to use your Pet Portal, even if you choose not to receive e-mails from us.

Do you sell your mailing list?
We do not sell our mailing list and we do not disclose your personal information.

How much do Pet Portals cost?

Pet Portals are a service we provide free of charge to all clients with active e-mail addresses.

What can I do with my Pet Portal?
You can use your Pet Portal to manage your pet's health care and medication schedule, communicate with us online, and learn more about your pet's individual health and life-stage issues.

            View pet information

            Check your pet’s vaccination status
            Request appointments and boarding
            Receive important medical alerts and clinic news
            Post photos of your pets
            Order prescription refills
            Access reliable information on a wide range of pet health topics

            Print proof of vaccination for boarding

            Ask us non-urgent questions via e-mail
            Request email reminders about when to give your pet’s medication

Do I need a separate Pet Portal for each pet?
No! Your Pet Portal contains health information for each pet with an active file in your account with us. Remember, in order to have an active account, your pet must have visited our hospital.

(If you see any information about your pet or account that needs to be updates, you can use the Pet Portal to let us know.)

How secure is my Pet Portal?
Your Pet Portal resides on a secure server protected by a fire wall. Your personal information cannot be accessed by other Pet Portal users.

Your Pet Portal is created each time you sign in. When you are not signed in, your Pet Portal does not exist. This means that it's impossible for someone to find a view your account on the open Internet. Only you (and anyone with whom you choose to share your sign-in name and password) can see your pet's information.